Welcome to Blue Era Limited’s e-commerce platform. Our Seller Policy outlines the rules and guidelines for selling products on our website. Please read this policy carefully to understand your responsibilities as a seller and to ensure a positive experience for all parties involved.

1. Seller Account Registration

• Eligibility: To register as a seller, you must be at least 18 years old and have the legal capacity to enter into contracts.
• Account Information: Sellers must provide accurate, up-to-date information during the registration process. This includes business name, contact information, and any necessary legal documentation.
• Verification: Blue Era Limited reserves the right to verify seller information and may request additional documentation as needed.

2. Product Listings

• Compliance: All products must comply with local and international laws, including safety, labeling, and quality standards.
• Prohibited Products: Listings for counterfeit, illegal, or restricted items are strictly prohibited. Sellers should review our Prohibited Products List for more information.
• Accuracy: Product descriptions, images, and pricing must be accurate and truthful. Misleading or false information is not permitted.

3. Pricing and Payments

• Pricing: Sellers set their own prices, which must be clearly displayed and inclusive of applicable taxes and fees.
• Payments: Blue Era Limited processes all payments securely. Sellers will receive payments after order fulfillment and any applicable holding periods.
• Fees: A commission fee is deducted from each sale.

4. Order Fulfillment and Shipping

• Processing Time: Sellers must process and ship orders within 10 days of purchase.
• Shipping Costs: Sellers are responsible for setting and managing shipping costs, which should be clearly stated in the product listing. Shipping charge is added to the product price for global access.
• Tracking: Providing tracking information to buyers is recommended to ensure transparency. Product tracking is available through this site using the generated order number.

5. Returns, Refunds, and Cancellations

• Refund & Return Policy: Refund will be initiated upon any order cancellation, product delivery issues or any justified reasons within 21 days after communication and verification with the customers/buyers. 
• Refund Policy After Order Receive: To avoid any damage please do video while unboxing and share us the video as a proof. In this case the refund will be generated within 5 working days.
• Cancellation Policy: Order Free Cancellation in 3 days. Cancellation after 3 days from the order date may charge 25% during refund. Order Cancellation will not be accepted after the shipment.

6. Seller Conduct

• Customer Service: Sellers are expected to provide high-quality customer service, including responding to inquiries and resolving issues in a timely manner.
• Code of Conduct: Sellers must adhere to Blue Era Limited’s code of conduct, which includes maintaining professionalism and respect in all interactions.

7. Account Suspension and Termination

• Violations: Blue Era Limited may suspend or terminate seller accounts for violations of this policy or any fraudulent or illegal activities.
• Appeal Process: Suspended sellers may appeal by providing relevant information for review. Contact our support team for assistance.

8. Amendments

• Policy Changes: Blue Era Limited may update this Seller Policy at any time. Sellers will be notified of significant changes and should review the policy regularly.