At Blue Era Limited, we are committed to ensuring the satisfaction of our customers. We understand that disputes may arise regarding products purchased through our site. This policy outlines the steps for resolving such disputes in a fair and timely manner.
1. Eligibility for a Dispute
Customers may file a dispute for the following reasons:
– The product received is significantly different from the description.
– The product is defective, damaged, or missing parts upon delivery.
– The product was not delivered within the specified timeframe.
2. Filing a Dispute
To file a dispute, customers must:
– Submit a dispute request within 14 days of receiving the product.
– Provide all necessary documentation, including proof of purchase, photos of the product, and a detailed explanation of the issue.
Dispute requests can be submitted via our [Contact Us] page or by emailing [blueeraltd@gmail.com] (mail to: blueeraltd@gmail.com ).
3. Dispute Resolution Process
– Review: Upon receiving a dispute request, our team will review the submission within 5 business days.
– Investigation: We may request additional information or evidence from the customer or the supplier.
– Resolution: Depending on the findings, we may offer a replacement, repair, refund, or other suitable resolution. Our goal is to resolve disputes within 15 business days of receiving all required information.
4. Exclusions
The following circumstances are not eligible for a dispute:
– Products damaged due to misuse, neglect, or unauthorized modifications.
– Products returned without prior authorization from Blue Era Limited.
– Disputes filed after the 14-day period.
5. Final Decision
The decision made by Blue Era Limited regarding the dispute shall be considered final. However, we are committed to ensuring a fair outcome and will work closely with all parties to achieve a satisfactory resolution.
6. Contact Information
For any questions or concerns about this policy, please contact our customer support team at [blueeralrd@gmail.com](mail to:blueeraltd@gmail.com).
