At Blue Era Limited, we are committed to providing timely and reliable delivery of your orders. This Shipping Policy outlines the key details regarding how and when your order will be delivered, as well as the terms and conditions that may affect delivery.

1. Shipping Methods and Delivery Times

We offer the following shipping methods:

– Standard Shipping: Typically delivered within 10 business days from the date of order confirmation.
– Expedited Shipping: Typically delivered within business 08 days from the date of order confirmation.
– Express Shipping: Typically delivered within 06 business days from the date of order confirmation.

Delivery times may vary depending on your location, availability of items, and other factors. We will provide you with an estimated delivery date at the time of order confirmation. Delivery is avoided in any country in South Africa and Russia.

2. Order Processing

– Order Confirmation: You will receive an order confirmation email once your order has been successfully placed.
– Processing Time: Orders are typically processed within 10 business days. You will receive a notification once your order has been shipped, including tracking information if available.

4. Delivery Delays

While we strive to deliver your order on time, there may be circumstances that could cause delays, including:

– High Demand: Increased order volumes during peak periods or promotions.
– Weather Conditions: Adverse weather conditions that affect transportation and delivery.
– Carrier Delays: Delays caused by our shipping partners or carriers.
– Customs Processing: Delays due to customs clearance for international shipments.

In the event of a significant delay, we will notify you via email and provide an updated estimated delivery date.

5. Delivery Issues

If you experience any issues with your delivery, including missing or damaged items, please contact our customer service team within 02 days of receipt. We will work to resolve the issue promptly and may offer a replacement or refund based on the circumstances.

6. Address Accuracy

Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

7. International Shipping

For international orders, additional shipping charges, customs duties, and taxes will be taken care by the company. These costs are the responsibility of the company.

8. Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please contact our customer service team:

Blue Era Limited
Email: [support@blueeraltd@gmail.com](mail to:blueeraltd@gmail.com)
Phone:+66814905538